The process for shipping via sea freight depends on your specific situation:

1. If you have your own freight forwarder:
   After we've reached a cooperation agreement, you can have your forwarder contact us directly. The standard shipping term we typically use is FOB (Free On Board).

2. If you lack import experience:
   Don't worry if you're new to importing or don't have a preferred forwarder. We can assist you by arranging sea freight logistics on your behalf. In this case, we'll provide you with a transparent quote that includes all transportation costs.

In either scenario, we're committed to ensuring a smooth shipping process. Our team is ready to work with your preferred method or guide you through the process if you need additional support.

Our approach to minimum order quantity (MOQ) involves a staged process:

1. Sample Phase:
   Before formal cooperation, we first send product samples for your evaluation.

2. Trial Order:
   Following the sample phase, we proceed with a small quantity shipment as a trial order. This allows you to conduct market testing and initial promotional activities.

3. Regular Orders:
   Once formal cooperation begins, we strongly recommend optimizing your shipments for a 40-foot high cube container. This container size typically offers the most cost-effective solution for sea freight.

Yes, we provide a comprehensive set of marketing materials to support our partners. This includes:

1. Promotional posters
2. Product manuals
3. Brochures
4. Digital marketing assets (images, videos, etc.)

Please contact our marketing team at marketing@rollicarri.com to request these materials.

For warranty claims, please contact your dedicated service advisor or email our after-sales service team at Service@rollicarri.com. Provide pictures of the product issue, the product batch number, and a detailed explanation of the problem. Our team will assess the issue and provide the best possible resolution.